2025 - Present
Melbourne, Australia
Tenzing
Principal Consultant
- Built SmartCOMM templates, rules, and reusable components for insurance policy, claims, complaints, and compliance.
- Integrated SmartCOMM with core systems via XML/JSON, APIs, and document services for on-demand and batch processing.
- Delivered high-volume omnichannel communications (PDF, print, SMS, email, digital) with personalization and compliance controls.
- Owned configuration, data mapping, testing, deployment, and incident resolution for scalable communication workflows.